Terms & Conditions

Terms and Conditions

Please read these Terms and Conditions carefully before placing an order.

1. Acceptance of Terms

By placing an order with SweetNotSalted, you agree to be bound by these Terms and Conditions. These terms are subject to updates, and by using our services, you agree to the most recent version at the time of placing your order.

2. Product Information

Product Descriptions: We strive to provide accurate product descriptions, but we cannot guarantee exact accuracy due to variations in handmade products.

Product Images: Product images are for illustrative purposes only and may not accurately reflect the exact appearance of the product.

Custom Cakes: When designing your own cake, please carefully select the desired features, toppings, and any additional extras. Only the items you have paid for will be included in your cake. Custom cakes will be assembled and delivered in layers; we do not sell tiered cakes.

Free Services:
  • Frosting piping designs in any colour
  • Two-layer cakes
  • Cake shape
  • Frosting types
Additional Charges:
  • Cake size
  • Cakes with more than two layers
  • Toppings
  • Fillings
  • Floral options
  • Ombre-style colour gradients (colours blending into each other, e.g., colour gradient or stripes)
Please note: While frosting piping designs, cake shapes, frosting types, and two-layer cakes are complimentary, additional charges may apply for complex designs or specific requests. By placing a custom cake order, you acknowledge and agree to these terms.

3. Orders and Payment

Order Placement: Orders can be placed online only
Payment: We accept payments through Shopify Payments, which allows you to use credit card, Apple Pay, Google Pay, Shop Pay and PayPal as the payment method. Through PayPal, you can pay using:
  • PayPal balance
  • Credit Cards (Visa, Mastercard, American Express, Discover, JCB)
  • Debit Cards

Please note that while we only accept payments via PayPal, you can still use different card types through your PayPal account. Specific payment methods available may vary depending on your location and the payment providers we have integrated.

Order Confirmation: Once your order is placed, you will receive an order confirmation email.

4. Delivery

Delivery Charges: Delivery charges may apply and will be calculated at checkout.
Delivery Timeframes: All orders must be confirmed at least one week in advance. We will make every effort to deliver your order on time. However, we cannot guarantee delivery times. Timeframes may be affected by unforeseen delays (e.g., weather, traffic, or supplier issues).
Delivery Address: Please ensure that the delivery address is correct. We are not responsible for delays or failed deliveries due to incorrect address information. We currently only deliver within the United Kingdom.

5. Returns and Refunds

Perishable Goods: We strive to provide quality cakes and services. However, due to the perishable nature of our products, we do not accept returns or refunds.

Damaged or Incorrect Orders: If you receive a damaged or incorrect order, please contact us immediately. We will take steps to rectify the issue. Damaged or incorrect orders must be reported within 24 hours of receiving the goods, and photographic evidence must be provided.

6. Intellectual Property

Copyright: All content on this website, including text, images, and logos, is protected by copyright law.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

8. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or sending an email.

Please contact us if you have any questions or concerns about these Terms and Conditions.